October 31, 2012
To: CA 2E Change Management Option Customers
From: The CA Technologies CA 2E Product Team
Subject: End of Service Announcement for CA 2E Change Management Option r8.5 SP0
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms, please consider this letter your written notification that we are discontinuing support for CA 2E Change Management r8.5 SP0 beginning October 31, 2013.
At this time, we encourage you to plan for the migration to CA 2E Change Management Option r8.5 1073 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer. The new features include new and improved diagnostics, derives non-standard object codes when promoting CA 2E generated objects and enhanced SQL support and impact analysis processing. For additional information on CA 2E Changement Management, please visit the CA 2E pages at CA Support Online .
As CA Technologies would like to help make your upgrade to CA 2E Change Management Option r8.5 1073 as straightforward and successful as possible, we are offering the following:
* A no-charge software upgrade from CA 2E Change Management Option r8.5 SP0 to CA 2E Change Management Option r8.5 1073 for any customer with an active
maintenance contract.
* Documentation to help prepare you for your upgrade to CA 2E Change Management Option r8.5 1073 can be viewed on CA Support Online.
* CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing,
and performing the upgrade itself. Please visit CA Services.
* Qualified local CA 2E Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and
performing the upgrade itself. For more information and a list of partners in your area please contact your local CA Channel Partner Group office.
If you have any questions regarding the support schedule, please contact CA 2E CA Support at CA Support Online, your local CA Account Manager, Customer Success Manager or CA Customer Care online where you can submit an online request using the Customer Care web form. You can also call CA Customer Care at +1-800-225-5224 in North America or see the Support Phone Directory for the local number in your country.
Your success is very important to us, and we look forward to continuing our successful partnership with you.
